Shipping & Delivery Policy

Thank you for shopping at Zero Pore Cat Fountain (zeroporecatfountain.com). This Shipping & Delivery Policy explains how and when your order will be processed and delivered. By placing an order with us, you agree to the terms outlined below. If you have any questions, please contact us at support@zeroporecatfountain.com.

Order Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed.

• Orders placed after our daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
• Please note that processing time is separate from delivery time. The total time to receive your order is the processing time plus the delivery time.
• During periods of high order volume, promotional events, or holidays, processing may take slightly longer. If there is a significant delay in the processing of your order, we will contact you by email.

Delivery / Transit Time

After your order has been processed and dispatched, the estimated delivery time is 3–8 business days.

This means the total estimated time from placing your order to delivery is approximately 4- business days.).

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors outside of our control, including but not limited to carrier delays, customs processing, weather conditions, incorrect or incomplete shipping information, and periods of high demand.

Shipping Costs

Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase. The final shipping charge will depend on your location and the shipping option selected. Any applicable promotions, such as free shipping thresholds, will be reflected at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email that includes tracking information where available. Please allow up to 24–48 hours for the tracking information to become active after you receive your confirmation.

If you have not received tracking information within a reasonable time after the expected processing period, please check your spam or junk folder, and then contact us at support@zeroporecatfountain.com for assistance.

Shipping Destinations

We currently ship to the destinations shown as available at checkout. If your country or region is not available at checkout, we are unable to ship to that location at this time.

International orders: Delivery times for international shipments may be affected by customs clearance procedures in the destination country, which are outside of our control. Any import duties, taxes, customs fees, or other charges that may apply are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. Please check with your local customs office for more information before placing an order.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend the order.

If you notice an error in your shipping address after placing your order, please contact us immediately at support@zeroporecatfountain.com. We will do our best to update the details before your order is dispatched, but we cannot guarantee changes once processing has begun.

Delays

While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur for reasons beyond our control. These may include carrier and postal service delays, customs inspections, severe weather, natural disasters, or other unforeseen circumstances. We appreciate your patience and understanding in such situations. If you experience an unusually long delay, please reach out to us and we will assist in investigating the status of your shipment.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you have not received it, please contact your local carrier first, and check with neighbors or household members. If you are still unable to locate your package, please contact us at support@zeroporecatfountain.com and we will do our best to help resolve the issue.

If your order arrives damaged, please contact us within a reasonable time of delivery with your order number and photographs of the damaged item and packaging so that we can assist you.

Undeliverable Packages

If a package is returned to us as undeliverable (for example, due to an incorrect address, failure to collect from a pickup point, or refusal of delivery), we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.

Contact Us

If you have any questions about your shipment, delivery times, or this Shipping & Delivery Policy, please contact us:

Zero Pore Cat Fountain Email: support@zeroporecatfountain.com Website: zeroporecatfountain.com