Return & Refund Policy

At Zero Pore Cat Fountain (zeroporecatfountain.com), your satisfaction is our priority. We stand behind our products with a 30-day guarantee. If something goes wrong with your order, we're here to make it right. If you have any questions, please contact us at support@zeroporecatfountain.com.

Our 30-Day Guarantee

You are covered for 30 days from the date your order is placed. Within this period, if your item arrives damaged or is not delivered, you are entitled to a full refund — money back, no hassle.

No Return Required

If your order qualifies under our guarantee (damaged or not delivered), you do not need to return the item to us. Simply contact us with the details and we will process your refund. There is no need to ship anything back.

How to Request a Refund

To request a refund under our 30-day guarantee, please email us at support@zeroporecatfountain.com within 30 days of placing your order and include the following:

• Your order number
• The reason for your request (item damaged or not delivered)
• For damaged items, photographs of the product and its packaging, where possible

Providing this information helps us process your request quickly.

Damaged Items

If your item arrives damaged, contact us within the 30-day guarantee period with your order number and photos of the damage. Once confirmed, we will issue a full refund. You do not need to return the damaged item.

Items Not Delivered

If your order is not delivered within the expected timeframe and falls within the 30-day guarantee period, please contact us. After confirming the order was not delivered, we will issue a full refund.

Please note that our Shipping & Delivery Policy provides for a processing time of 1–2 business days and a delivery time of 3–8 business days. We kindly ask that you allow the full estimated delivery window to pass before submitting a non-delivery request, as some shipments may experience minor delays.

How Refunds Are Issued

Approved refunds are processed back to your original payment method. Once your refund is approved, please allow a reasonable number of business days for the funds to appear in your account, depending on your bank or payment provider's processing times.

Contact Us

If you have any questions about our Return & Refund Policy, or if you need to make a claim under our 30-day guarantee, please reach out to us:

Zero Pore Cat Fountain Email: support@zeroporecatfountain.com Website: zeroporecatfountain.com